Returns
We accept returns under the following conditions:
Items must be returned within 14 days of receiving your order
Products must be unused, uninstalled, and in original packaging
Proof of purchase (order number or receipt) is required
To start a return, please contact us at rvworksnz@outlook.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method
Refunds are typically processed within 5–7 business days
Original shipping costs are non‑refundable, unless the item is faulty or supplied in error
Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect, please contact us within 7 days of delivery.
Under the Consumer Guarantees Act 1993, you are entitled to a repair, replacement, or refund for faulty goods. We will cover reasonable return shipping costs for confirmed faulty or incorrect items.
Please provide:
Non‑Returnable Items
The following items cannot be returned unless faulty:
Electrical parts that have been installed or wired
Special‑order or clearance items
Items returned outside the stated return timeframe
Return Shipping
Customers are responsible for return shipping costs for change‑of‑mind returns
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items
Exchanges
If you need an exchange, please contact us first. Exchanges are subject to stock availability.
Contact Us
For all return and refund enquiries, contact:
Email: rvworksnz@outlook.com Website: https://www.rvworks.co.nz
